I've really appreciated your efforts to understand what I was trying to accomplish, particularly in the redesign of the on-line application so that we could delegate grant processing to school staff – and then make more changes when promised help fell through. 

I sincerely appreciate your prompt response to issues I have raised (e.g., when the on line application went down in mid-October), and your efficiency in making other adjustments I requested to comply with funders (e.g., add Title I designation) and educators.  Your work has been inspiring and integral in providing a positive virtual presence for ABX on line.  Thank you!